Chapter 10-1-5: Making a Complaint or a Claim

Complaint and claims letters declare unsatisfactory workmanship or service and seek to remedy the situation.

Useful Key Phrases

•As someone who has worked with ...

•We were very disappointed to find / see / have discovered ...

•As our written agreement stipulated, we expected ...

•I think you will agree that a communication problem exists.

•We would like you to ..., or provide us with a refund.

Sample complaint or claims letter

Maintaining this website requires alerts and feedback from the students that use it when they see a problem or have a suggestion.

Attribution information for this page: Kenneth Beare,
Page keywords: