Chapter 10-1-6: Responding to a Complaint or a Claim

The following letters respond to complaints and adjust claims against unsatisfactory work.

Useful Key Phrases

•I was very disappointed to read your letter of ... dealing with ...

•As someone who values your business, I have already ...

•Also, we will deduct another X percent of the bill for the misunderstanding.

•Thank you for your patience.

Sample response to a complaint or a claim

Maintaining this website requires alerts and feedback from the students that use it when they see a problem or have a suggestion.

Attribution information for this page: Kenneth Beare,
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